Privacy Policy

1. Personal Information We Collect

Depending on how you interact with B7 Catering Ltd, we may collect personal information including:

• Your name and contact details
• Email address and telephone number
• Company or business name
• Billing and delivery information
• Order and transaction information
• Products or catering equipment you enquire about
• Quote and service enquiry details
• Messages submitted through our website forms
• Website usage and device information
• IP address, browser type and general technical information

We may also receive information when you communicate with us by telephone, email or through our website.

2. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil orders
• Provide quotations for catering equipment or services
• Respond to enquiries and contact requests
• Arrange delivery or collection
• Provide customer support and after-sales assistance
• Manage new, used and reconditioned equipment enquiries
• Maintain business and transaction records
• Prevent fraud and protect our business
• Improve our website, products and services
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law

3. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Contract: where processing is necessary to provide products, quotations or services requested by you.
• Legal obligation: where we are required to keep information or comply with applicable laws.
• Legitimate interests: where necessary to operate, protect and improve our business and customer services.
• Consent: where you have given us permission for a particular use of your information.

4. Orders and Payment Information

When you place or attempt to place an order, we may collect information required to process your purchase, including your name, contact details, billing address, delivery address and order information.

Payments may be processed through secure third-party payment providers. B7 Catering Ltd does not intentionally store full payment card details where those details are processed directly by an authorised payment provider.

5. Shopify and Our Online Store

Our online store is hosted using Shopify. Shopify provides the e-commerce platform that enables us to display and sell our products and services online.

Personal information may be processed by Shopify where necessary to provide website, checkout, order management, security and related e-commerce services.

6. Sharing Your Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

• E-commerce and website service providers
• Payment processors
• Delivery and logistics providers
• IT and website support providers
• Analytics and website performance providers
• Professional advisers such as accountants or legal advisers
• Government, regulatory or law enforcement bodies where required by law

We do not sell your personal information to third parties.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, support checkout functionality, understand website performance and improve the customer experience.

Cookies may include:

• Strictly necessary cookies required for website functionality
• Preference cookies used to remember certain selections
• Analytics cookies used to understand website usage
• Marketing cookies used where applicable and permitted

Where required, we will request your consent before using non-essential cookies or similar tracking technologies.

8. Marketing Communications

We may send marketing communications where you have consented or where we are otherwise permitted to do so by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, responding to enquiries, maintaining business records and meeting legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information and our legal obligations.

10. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where international transfers take place, appropriate safeguards will be used where required by applicable data protection law.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing is based on consent

These rights may be subject to legal limitations or exemptions. To make a request, please contact us using the details below.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites. B7 Catering Ltd is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy notice of any external website you visit.

14. Children's Privacy

Our products and services are intended for businesses and adult customers. We do not knowingly collect personal information from children through our commercial catering services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal and regulatory requirements.

The latest version will be published on this page with an updated revision date.

16. Complaints

If you have concerns about how we use your personal information, please contact B7 Catering Ltd first so that we can try to resolve your concern.

You also have the right to raise a complaint with the UK Information Commissioner's Office where applicable.